What is the term for personal work done by a member of Congress for his constituents?

Pork-barrel

Casework

Casework refers to the personal help a member of Congress provides to constituents, handling individual problems people have with federal agencies or programs. This includes assisting with issues like Social Security benefits, VA claims, passport or immigration questions, or navigating government forms and appeals. This kind of one-on-one, service-oriented work helps constituents cut through red tape and get results, which is a common way members maintain connection with voters and demonstrate their effectiveness.

Pork-barrel spending involves directing federal funds to district projects for political gain, not solving individual citizens’ agency problems. Logrolling is about trading votes to gain support for measures, not assisting people with government service. A filibuster is a delaying tactic used in the Senate to block or stall legislation, also unrelated to helping constituents directly.

Logrolling

Filibuster

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